Company Policy

Customer Service

AnimalBehaviorAssociates.com strives to provide excellent customer service. Please feel free to contact us at any point with questions or concerns.
info@animalbehaviorassociates.com
303-932-9095 M-F 9-4pm Mountain Time or 303-932-2298 fax

Returns/Refunds

AnimalBehaviorAssociates hopes that you will be pleased with your purchase. In the event that you need to return a product or cancel a service our policies are as follows.

If a CD, DVD, or Video is defective, it will be replaced with like product.
Books/Booklets are returnable if they are in like new condition, with unbroken bindings, and returned within 10 days of shipment.
Telecourses and Consultations are refundable if cancelled with 48 hours notice.

Shipping

Shipping costs are for the 48 contiguous US states, and reflect standard ground shipping. Additional charges apply for Alaska, Hawaii, expedited and international shipments. Please e-mail or call for a quote.

Shipping is provided by either the USPS or UPS. Orders are processed within the next business day.

Privacy Policy

Information Collection and Use
Animal Behavior Associates, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.

Order
We request information from the user on our order form when making a purchase. Here is where users must provide contact information, including name and shipping address, and shipping information, including credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to reach the customer so the difficulty can be resolved.

Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. This privacy policy applies only to information collected by AnimailBehaviorAssociates.com

Security
AnimalBehaviorAssociates.com takes every precaution to protect our users' information. When users submit sensitive information via our website, personal information is protected both online and off-line.

Services

303-932-9095

info@animalbehaviorassociates.com